Last updated: September 9, 2026
This Return & Refund Policy applies to purchases made through our online store operated by テックウインド株式会社.
Our online store serves customers in Hungary.
This Policy explains both the statutory rights available to consumers in Hungary and our additional voluntary return arrangements. Nothing in this Policy is intended to exclude, restrict or reduce any mandatory rights available under applicable European Union or Hungarian consumer protection law.
1. Statutory 14-Day Right of Withdrawal
Consumers in Hungary who purchase goods online generally have the statutory right to withdraw from the purchase within 14 days without giving any reason, subject to applicable legal exceptions.
For goods, the withdrawal period generally begins on the day on which you, or a third party designated by you other than the carrier, receives the goods.
To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires.
You may contact us at:
Email: support@baala.shop
Telephone: +81 90 1846 5481
Your withdrawal statement only needs to clearly communicate your decision to withdraw from the purchase.
You may use the model withdrawal form provided at the end of this Policy, but use of that form is not mandatory.
2. Returning Goods After Exercising the Right of Withdrawal
After notifying us of your decision to withdraw, you must return the goods without undue delay and no later than 14 days after the date on which you informed us of your withdrawal.
Please contact us at:
We will provide the applicable return instructions and the address to which the goods should be returned.
The return address may differ from our registered company address because returns may be handled through an appropriate fulfilment or return facility.
Providing return instructions does not affect the validity of a withdrawal notice submitted within the statutory withdrawal period.
Please do not send goods to an address other than the return address provided in the applicable return instructions.
3. Return Shipping Costs for Statutory Withdrawals
When exercising the statutory 14-day right of withdrawal because you have changed your mind, you are responsible for the direct cost of returning the goods, unless:
- We expressly agree to bear those costs; or
- Applicable mandatory law requires us to bear them.
For normal change-of-mind returns, customers should arrange and pay for the return shipment themselves unless we provide different instructions.
We recommend using a trackable shipping service and retaining proof of shipment until the return has been completed.
For goods which, because of their nature, cannot normally be returned by ordinary post, any applicable return arrangements and costs will be communicated as required by law before purchase.
4. Refunds Under the Statutory Right of Withdrawal
If you validly exercise your statutory right of withdrawal, we will reimburse payments received from you in connection with the withdrawn purchase, including the cost of the least expensive standard delivery method offered for the original order.
If you selected a more expensive delivery method, such as express or expedited shipping, we are not required to reimburse the additional amount exceeding the cost of our standard delivery option.
Refunds will be processed without undue delay and within the period required by applicable law.
For physical goods, we may withhold reimbursement until:
- We have received the returned goods; or
- You provide reasonable evidence that the goods have been sent back,
whichever occurs first, where permitted by applicable law.
Unless otherwise agreed or legally required, the refund will be made using the same payment method used for the original transaction.
We do not charge a restocking fee for a valid statutory withdrawal.
Your bank, card issuer, PayPal or other payment provider may require additional processing time before the refund appears in your account.
5. Condition of Goods During the Withdrawal Period
You may inspect and handle the goods to the extent reasonably necessary to establish their nature, characteristics and functioning, in a manner comparable to examining a product in a physical store.
You may be responsible for any reduction in the value of the goods resulting from handling beyond what is reasonably necessary for that purpose, where permitted by applicable law.
The statutory right of withdrawal is therefore not automatically lost simply because packaging has been opened, unless a specific statutory exception applies.
6. Exceptions to the Statutory Right of Withdrawal
The statutory right of withdrawal may not apply to certain goods or services where an exception is permitted by applicable law.
Examples may include:
- Goods made to the customer's specifications or clearly personalized;
- Goods that are liable to deteriorate or expire rapidly;
- Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed;
- Goods that become inseparably mixed with other items after delivery;
- Sealed audio, video recordings or sealed computer software after the seal has been removed; and
- Other products or services expressly excluded from the statutory withdrawal right under applicable law.
An exception will only be applied where the relevant legal requirements are satisfied.
These exceptions do not remove statutory rights relating to defective, damaged, incorrect or otherwise non-conforming goods.
7. Additional Voluntary 30-Day Return Policy
In addition to the statutory 14-day right of withdrawal, we offer an additional 30-day voluntary return period for eligible products.
A voluntary return may be requested within 30 days after receiving the product.
For a voluntary return after the statutory withdrawal period has expired, the product should generally:
- Be in the same condition as when received;
- Be unused or unworn;
- Include the original accessories, components and documentation;
- Be returned in its original packaging where reasonably possible; and
- Be accompanied by reasonable proof of purchase.
The stricter conditions of this voluntary 30-day return policy apply only to the additional commercial return period and do not restrict your statutory 14-day right of withdrawal.
8. How to Request a Voluntary Return
For a voluntary return, please contact:
Email: support@baala.shop
Telephone: +81 90 1846 5481
Please provide:
- Your full name;
- Order number;
- Email address used for the order;
- Product you wish to return; and
- Reason for the return.
We will review the request and provide the applicable return instructions and return address.
For voluntary change-of-mind returns, the customer is responsible for the direct cost of returning the goods.
We do not charge a restocking fee for an approved voluntary return.
9. Damaged, Defective or Incorrect Products
Please inspect your order after delivery.
If a product:
- Arrives damaged;
- Appears defective;
- Is materially different from the product ordered;
- Is the wrong product;
- Has missing components or accessories; or
- Otherwise appears not to conform to the purchase agreement,
please contact us promptly.
Contact:
Email: support@baala.shop
Telephone: +81 90 1846 5481
Please provide your order number and a description of the issue.
Where reasonably necessary, we may also request photographs or videos that help us identify and assess the problem.
After reviewing the information, an appropriate remedy will be provided in accordance with applicable consumer law. Depending on the circumstances, this may include repair, replacement, return, price reduction or refund.
Statutory remedies for defective or non-conforming products are separate from the right to withdraw because of a change of mind.
10. Return Costs for Defective, Damaged or Incorrect Products
Customers will not be required to bear reasonable return shipping costs where a return is required because of a confirmed:
- Defective or non-conforming product;
- Product damaged before or during delivery;
- Incorrect product supplied by us;
- Missing product, component or accessory; or
- Other fulfilment error attributable to us.
Please contact us before arranging shipment.
Where appropriate, we will:
- Provide a prepaid return label;
- Arrange collection; or
- Reimburse reasonable return shipping costs,
depending on the circumstances and available shipping arrangements.
11. Exchanges
If you would like another size, model, variation or product, please contact our customer support team.
Exchange availability depends on current inventory.
In some cases, the most practical option may be to return the eligible original product and place a separate order for the preferred replacement.
We cannot guarantee that a particular replacement product will remain in stock while a return is being processed.
12. Voluntary Return Refunds
After an eligible voluntary return is received, we will inspect the product and notify you of the outcome.
If the voluntary return is approved, we will normally initiate the refund to the original payment method within 10 business days after approval.
This 10-business-day period applies to our additional voluntary return policy and does not replace any shorter or otherwise mandatory refund period that applies to a statutory withdrawal or statutory consumer remedy.
The time needed for the refunded amount to appear in your account may depend on your bank, card issuer, PayPal or other payment provider.
13. Sale and Promotional Products
Discounted, sale or promotional products are not automatically excluded from statutory consumer rights.
Where a product qualifies for the statutory right of withdrawal or statutory remedies for defective goods, those rights remain available regardless of whether the product was purchased at a discounted price.
Eligibility for our additional voluntary 30-day return policy may be subject to the conditions disclosed at the time of purchase.
14. Order Changes and Cancellations
If you need to change or cancel an order before shipment, please contact us as soon as possible.
We will try to assist where reasonably possible.
Once an order has entered fulfilment or has been shipped, it may no longer be operationally possible to modify or cancel it before delivery.
This does not affect any statutory withdrawal, cancellation or consumer rights that may apply.
15. Return Address
Returns must be sent to the address specified in the return instructions provided for the relevant order.
Our registered company address is:
テックウインド株式会社
東京都文京区湯島3丁目19番11号
Japan
Important: Our registered company address is provided for company identification and correspondence. It should not automatically be treated as the return warehouse address unless we specifically instruct you to return goods there.
For the correct return address, please contact:
This procedure does not prevent a consumer from exercising the statutory right of withdrawal by sending a clear withdrawal notice within the applicable period.
16. Applicable Consumer Law
Our online store serves consumers in Hungary.
Consumers purchasing from Hungary retain the mandatory protections provided by applicable European Union and Hungarian consumer protection law.
Nothing in this Return & Refund Policy is intended to deprive a consumer of mandatory rights that cannot legally be waived or restricted by contract.
If any provision of this Policy conflicts with mandatory consumer protection law applicable to a particular transaction, the mandatory legal requirement will take precedence.
17. Company Information
Company name: テックウインド株式会社
Corporate number: 1010001143143
Responsible person: 王 夢周
Registered address:
東京都文京区湯島3丁目19番11号
Japan
Email: support@baala.shop
Telephone: +81 90 1846 5481