Contact Information

Last updated: September 10, 2026

Thank you for visiting our online store.

Our online store is operated by テックウインド株式会社 and currently serves customers in Hungary.

If you have questions about our products, orders, payments, shipping, delivery, returns, refunds, privacy or other customer service matters, please contact us using the information below.

1. Company Information

Company name: テックウインド株式会社
Corporate number: 1010001143143
Responsible person: 王 夢周

Registered address:
東京都文京区湯島3丁目19番11号
Japan

Email: support@baala.shop
Telephone: +81 90 1846 5481

2. Customer Service

For customer service enquiries, please contact:

Email: support@baala.shop
Telephone: +81 90 1846 5481

You may contact us regarding:

• Product information;
• Order status;
• Order changes or cancellations;
• Payment questions;
• Shipping and delivery;
• Tracking information;
• Damaged or defective products;
• Incorrect or missing products;
• Returns and exchanges;
• Refunds;
• Privacy or data protection requests; or
• Other questions concerning our online store.

We aim to respond to customer enquiries as soon as reasonably possible.

3. Order Enquiries

When contacting us about an existing order, please include where possible:

• Your full name;
• Order number;
• Email address used when placing the order; and
• A short description of your enquiry.

Providing this information may help us identify your order and respond more efficiently.

Please do not send passwords, complete payment card details or other sensitive payment credentials by email.

4. Shipping and Delivery Enquiries

If you have a question about the delivery of an order, please provide:

• Your order number;
• Recipient name;
• Delivery address;
• Tracking number, where available; and
• A description of the delivery issue.

For tracking problems, delayed deliveries or parcels that cannot be located, please contact:

support@baala.shop

We will review the available shipment information and, where appropriate, contact the relevant delivery provider.

5. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, incomplete or incorrect, please contact us promptly.

Please provide your order number and a description of the issue.

Where reasonably useful for reviewing the problem, we may ask you to provide photographs or videos showing:

• The product;
• The issue or damage;
• The outer packaging; and
• The shipping label.

We will review the information and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer law.

6. Returns and Refunds

For return or refund requests, please contact:

Email: support@baala.shop
Telephone: +81 90 1846 5481

Please include:

• Your name;
• Order number;
• Email address used for the order;
• Product concerned; and
• Reason for the request.

Please contact us before sending a product back so that we can provide the applicable return instructions.

The correct return address may differ from our registered company address depending on the order and return arrangement.

Our registered company address should therefore not automatically be treated as the return warehouse address unless we specifically confirm that the product should be sent there.

Please refer to our Return & Refund Policy for full information about statutory withdrawal rights, voluntary returns and refunds.

7. Privacy and Data Protection Requests

For questions about your personal information or to exercise an applicable data protection right, please contact:

Email: support@baala.shop
Telephone: +81 90 1846 5481

Depending on the request, we may need reasonable information to verify your identity before providing access to or making changes to personal information.

Please refer to our Privacy Policy for further information.

8. Registered Address

Our registered company address is:

テックウインド株式会社
東京都文京区湯島3丁目19番11号
Japan

This address is provided for company identification and correspondence purposes.

For product returns, please contact customer service first to obtain the appropriate return instructions and return address.

9. Customers in Hungary

Our online store currently serves customers in:

Hungary

Consumers in Hungary retain any mandatory rights available under applicable European Union and Hungarian consumer protection law.

Nothing on this Contact Information page is intended to restrict those rights.

10. Contact Us

For questions regarding our online store, products or an existing order, please contact:

テックウインド株式会社
Corporate number: 1010001143143
Responsible person: 王 夢周

Registered address:
東京都文京区湯島3丁目19番11号
Japan

Email: support@baala.shop
Telephone: +81 90 1846 5481