Shipping & Delivery Policy

Last updated: September 10, 2026

This Shipping & Delivery Policy applies to orders placed through our online store operated by テックウインド株式会社.

We currently serve customers in Hungary.

This Policy explains our order processing, shipping, delivery, tracking and related procedures. Nothing in this Policy is intended to exclude or restrict any mandatory consumer rights available under applicable European Union or Hungarian law.

1. Company Information

Company name: テックウインド株式会社
Corporate number: 1010001143143
Responsible person: 王 夢周

Registered address:
東京都文京区湯島3丁目19番11号
Japan

Email: support@baala.shop
Telephone: +81 90 1846 5481

2. Shipping Destinations

We currently provide delivery to eligible addresses in:

• Hungary

Delivery availability may depend on factors such as:

• Carrier coverage;
• Product type;
• Package size or weight;
• Delivery restrictions;
• Remote-area limitations; and
• Other logistical or legal restrictions.

The availability of delivery to a particular address will normally be confirmed during checkout.

If we are unable to deliver an accepted order to the address provided, we will contact you and provide an appropriate solution.

If an order must be cancelled and payment has already been collected, the applicable amount will be refunded in accordance with our Payment Policy and Return & Refund Policy.

3. Order Processing Time

Orders are normally processed within 1–2 business days after they have been successfully placed and confirmed.

Business days are generally Monday to Friday, excluding applicable public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Processing may occasionally require additional time if, for example:

• Payment requires additional verification;
• The delivery address is incomplete or unclear;
• Additional order information is required;
• The order contains multiple products;
• A product is temporarily unavailable;
• Reasonable fraud-prevention checks are required; or
• An unusually high volume of orders is being processed.

If we need additional information to process your order, we will contact you using the contact details provided during checkout.

4. Estimated Delivery Time

For standard delivery to Hungary, the estimated transportation time is generally:

5–7 business days after dispatch.

This estimated transportation period does not include the 1–2 business day order-processing period.

Accordingly, a typical order may require approximately:

1–2 business days for processing + 5–7 business days for transportation.

All delivery timeframes shown on our website are estimates only.

Actual delivery times may vary depending on the destination, carrier operations, public holidays, weather conditions, transportation disruptions, customs or regulatory procedures where applicable, and other circumstances affecting the shipment.

If a delivery is delayed beyond the estimated timeframe, customers may contact us at support@baala.shop so that we can review the available shipment information and provide assistance where appropriate.

Nothing in this section limits any mandatory consumer rights available under applicable law.

5. Shipping Charges

Any applicable shipping charge will be displayed during checkout before you submit your order.

If free shipping is available for a particular order, product or promotion, this will be shown on the website or during checkout.

We do not intend to add undisclosed mandatory shipping charges after an order has been submitted.

Additional delivery costs may arise where permitted by law and reasonably attributable to circumstances such as:

• A special or expedited shipping method requested by the customer;
• Redelivery caused by an incorrect or incomplete address supplied by the customer; or
• Other special delivery arrangements requested by the customer.

Where prior disclosure is required by law, applicable charges will be disclosed before the customer becomes bound by the purchase.

6. Order Confirmation

After you successfully place an order, you will normally receive an order confirmation at the email address provided during checkout.

The order confirmation may include:

• Order number;
• Products ordered;
• Order amount;
• Delivery address;
• Selected shipping method; and
• Other relevant order information.

Please review your order confirmation carefully.

If you notice an error, please contact us as soon as possible:

support@baala.shop

7. Dispatch Confirmation and Tracking

Once your order has been dispatched, tracking information may be sent to the email address provided during checkout.

Where available, your shipping confirmation may include:

• Carrier name;
• Tracking number;
• Tracking link;
• Dispatch date; and
• Other relevant delivery information.

Tracking information may require approximately 24–48 hours after dispatch to become active in the carrier's system.

If your tracking information does not update after a reasonable period, please contact:

support@baala.shop

8. Delivery Address

Customers are responsible for providing an accurate and complete delivery address when placing an order.

Please check:

• Recipient name;
• Street address;
• House or apartment number;
• Postal code;
• City;
• Country; and
• Telephone number

before submitting the order.

If you notice an error in your delivery address, contact us as soon as possible at:

support@baala.shop

If the order has not yet been dispatched, we will try to update the address where reasonably possible.

Once the parcel has been dispatched, the ability to change the delivery address may depend on the carrier and the status of the shipment.

Where permitted by law, reasonable additional shipping costs resulting directly from an incorrect or incomplete address supplied by the customer may be the customer's responsibility.

9. Failed Delivery Attempts

A carrier may be unable to complete delivery because of circumstances such as:

• No recipient being available;
• An incomplete or incorrect address;
• Restricted access to the delivery location; or
• Failure to collect a parcel from an applicable collection point.

Depending on the carrier, another delivery attempt or collection option may be offered.

If a parcel is returned to us because delivery could not be completed, please contact us so that we can review the circumstances and determine the appropriate next step.

Any additional charges will be handled in accordance with applicable law and the circumstances responsible for the failed delivery.

10. Delivery Delays

Delivery may occasionally take longer than estimated because of circumstances such as:

• Carrier congestion;
• Public holidays;
• Severe weather;
• Transportation interruptions;
• Customs or regulatory procedures where applicable;
• Incorrect or incomplete delivery details;
• Strikes;
• Local delivery restrictions; or
• Other circumstances outside our reasonable control.

If your estimated delivery period has passed and your tracking information has not updated for an extended period, please contact us at:

support@baala.shop

Please provide your order number when contacting us.

We will review the available shipment information and, where appropriate, contact the carrier.

A delivery estimate does not limit any mandatory consumer rights relating to delayed delivery.

11. Lost or Undelivered Parcels

If you believe that your parcel may be lost, we recommend first:

• Checking the tracking information;
• Confirming the delivery address;
• Checking with household members;
• Checking your building reception or mailroom;
• Checking any designated safe delivery location; and
• Contacting the local carrier where appropriate.

If the parcel still cannot be located, contact:

Email: support@baala.shop
Telephone: +81 90 1846 5481

Please provide your order number.

We will review the shipment information and, where appropriate, investigate the matter with the carrier.

If the parcel is confirmed as lost in circumstances for which we are responsible, an appropriate remedy will be provided in accordance with applicable law.

Depending on the circumstances and product availability, this may include:

• A replacement shipment; or
• A refund.

12. Damaged Parcels or Products

Please inspect your parcel and products as soon as reasonably possible after delivery.

If a parcel or product arrives damaged, please contact us promptly.

Where reasonably relevant to investigating the issue, please provide:

• Your order number;
• A description of the damage;
• Photographs of the product;
• Photographs of the outer packaging;
• A photograph of the shipping label; and
• A video showing the issue where useful.

Please retain the original packaging until the issue has been reviewed where reasonably possible.

If a product is confirmed to have been damaged before or during delivery, we will provide an appropriate remedy in accordance with our Return & Refund Policy and applicable consumer law.

13. Incorrect or Missing Products

If you receive:

• The wrong product;
• The wrong product variation;
• An incomplete order; or
• A product with missing components or accessories,

please contact us promptly at:

support@baala.shop

Please include:

• Your order number;
• A description of the issue;
• Photographs of the parcel;
• Photographs of the products received; and
• A photograph of the shipping label where relevant.

After reviewing the information, we will provide an appropriate solution.

Depending on the circumstances, this may include:

• Sending the correct product;
• Sending a missing component;
• Replacement; or
• An appropriate refund.

14. Taxes, VAT, Customs and Import Charges

Orders delivered internationally may be subject to tax, customs or import procedures depending on:

• The origin of the shipment;
• The destination;
• The value of the goods;
• The product category; and
• Applicable tax and customs rules.

Where taxes, duties or similar charges are collected by us as part of the order, the applicable amount will be included or disclosed during checkout as required.

In some circumstances, charges may instead be assessed by customs authorities, carriers or other competent authorities.

We do not make a general representation that every shipment will either be subject to or exempt from customs duties or import charges.

Where applicable law requires us to collect or account for taxes or other charges, we will handle them in accordance with those requirements.

Customers should review the total amount displayed during checkout before submitting an order.

15. Transfer of Risk

For consumer orders, the risk of loss or damage generally remains with us until you, or a third party designated by you other than the carrier, takes physical possession of the goods, subject to applicable law.

If you independently appoint a carrier that was not offered by us, different rules may apply as permitted by applicable law.

Nothing in this section limits mandatory consumer protection rights.

16. Returns and Withdrawal Rights

Returns and refunds are governed by our Return & Refund Policy.

Consumers in Hungary purchasing eligible goods online generally have a statutory 14-day right of withdrawal, subject to applicable legal exceptions.

This statutory right is separate from our additional 30-day voluntary return policy.

For a change-of-mind return, the customer is generally responsible for the direct return shipping costs where this responsibility has been properly disclosed and applicable law permits it.

Where the return results from a confirmed:

• Defective product;
• Product damaged during delivery;
• Incorrect product;
• Missing product or component; or
• Other fulfilment error attributable to us,

reasonable return shipping costs will be handled in accordance with our Return & Refund Policy and applicable law.

17. Events Outside Our Reasonable Control

Some delivery interruptions may result from circumstances outside our reasonable control.

These may include:

• Extreme weather;
• Natural disasters;
• Transportation network failures;
• Strikes;
• Government actions;
• Customs restrictions;
• Major telecommunications or infrastructure failures; or
• Other comparable external events.

Where such circumstances affect an order, we will take reasonable steps to reduce the impact and provide relevant information where appropriate.

This section does not exclude or reduce mandatory consumer rights.

18. Changes to This Shipping & Delivery Policy

We may update this Policy where reasonably necessary to reflect changes in:

• Delivery destinations;
• Carriers;
• Shipping methods;
• Fulfilment arrangements;
• Applicable laws or regulations; or
• Our business operations.

The current version will be published through our online store together with the updated revision date.

Changes will not retroactively remove rights attached to an order already concluded, except where permitted by applicable law.

19. Contact Information

For questions concerning an order, shipping, tracking or delivery, please contact:

テックウインド株式会社
Corporate number: 1010001143143
Responsible person: 王 夢周

Registered address:
東京都文京区湯島3丁目19番11号
Japan

Email: support@baala.shop
Telephone: +81 90 1846 5481